My proven approach starts with your users, understanding their challenges and needs.
1
Heuristic Analysis
This process involves identifying the user’s goals and coming up with a task list to achieve those goals. I comb through your site and assign a severity rating to each of the usability issues identified.
2
Site Speed Rating
Delivering a site that loads quickly the first time and every time is key for your users. I get to the core of what's slowing their experience down. From time to first paint, up until the last script is run.
3
User Replay Videos
Don't just guess where your users struggle, see how people browse your site — including what hinders them. I follow aggravated users, code errors, click rage, and much more. You'll be surprised at what you can learn.
4
Heatmaps
Discover similarities in behavior, and what users are simply scrolling past. These are a systematic tool that explains interaction in a simple, easy-to-digest format. Reveal what really works - and what doesn't.
5
Form Interaction
I look at abandonment, validations, dummy submissions, errors, and more - for each relevant form field. You'll be able to reveal issues, improve usability, and increase your overall conversion rate.
6
Feedback
I create custom, interactional surveys to spot a specific audience in seconds. Providing you with valuable feedback when it's most important: frustrated visitors, dealing with errors, or they simply need help.
Improve your conversion rates and boost revenue per visitor with a UX Audit!
Eliminate doubt with a UX Audit.
Breakthroughs in conversions come through diving deep
into the data, and I’m going to help you get there.
